GearVibes Frequently Asked Questions - FAQs

Welcome to our frequently asked questions page here at GearVibes. The premier shop to get awesome vibes from awesome gear. Here's the questions we are seeing the most

GearVibes Shipping Policy

Get FREE SHIPPING at $50!

Our Shipping Rates

  • How much does GearVibes charge for shipping? We've introduced an all new shipping policy on December 15th, 2016 that brought our shipping prices way down in cost and we've introduced global discounts.

    New Standardized Shipping Pricing!

    These are our current shipping rates that are based on the total quantity of items in your shopping cart. The more you buy, the more you save!

    • 1 or more items: $3.95 total (flat rate).
    • Reminder: Buy $50 worth of items and QUALIFY for FREE SHIPPING.

    We ship by USPS First Class Mail. If the item you are purchasing says shipped from USA, your item will arrive within 3-5 business days unless USPS delays the delivery for whatever reason (weather, holiday, etc). When we send you a shipping confirmation mail on US-shipped packages, a tracking number will automatically be included. 

    Other Shipping Questions

    • Why does it take so long to receive my item? We utilize various warehouses in the United States and overseas which requires your item to get through customs. Items marked from the US usually arrive within 5-7 business days, otherwise, expect delivery within 2-3 weeks.

    • Do you ship internationally? Sorry, we currently not offer international shipping. We only ship to United States and territories.

    • How do I track my package? Please pay attention to the shipping byline on the product you've ordered. Most of our products should arrive by 2-3 weeks. Either way, we will be happy to provide tracking information when available. If you've waited longer than 3 weeks for your item to arrive. Please contact us.

    • How long does it take for an order to arrive? If there's ever a question, please use the site search to find your item and look for the shipping line in the description. It will tell you how long that item will take to arrive. If there's ever a question, just use the contact link for assistance.

      Customs: On occasion, some items may get hung up in customs on its way to you. In these cases, it may take longer than 3 weeks for your item to arrive.

    • I ordered 2+ items but only one item has arrived. Where's the rest of my order? All of our items are sourced from various trusted warehouses and are shipped individually. Therefore, each item that you've ordered will arrive in separate packages on different days.

    • When will you ship my items? Most of our orders are processed on the following business day. On rare occasions or busy holiday times, some warehouses may take up to a week to ship the product.

    Ordering Questions

    • I've placed an order but no confirmation was received, why? It's likely you failed to provide an accurate email address. If you've checked the SPAM folder and INBOX and haven't received our order confirmation email, please contact us.

    • How do you offer such incredible prices on your products? We source and manufacture products directly from our factory without wholesalers and middlemen putting their mark-ups on our products. We ship directly from our factory to your home, therefore, you get the highest quality product for an incredible price!

    • How do I place an order? Simply use our collections page or all items page, find the product you love and click the blue BUY NOW button to begin the ordering process.

    • What payment methods are supported? We support direct credit card payments through our trusted payment processor. We also support using PayPal or Amazon Payments to make your payment. Use whichever payment method you feel is easiest for your needs.

    • How secure is my personal information? GearVibes adheres to highest industry standards to protect your personal information when you checkout and purchase from our online store.

      Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

    Returns & Exchanges

    • How do I return an item I've ordered? If you want to return your order for a refund, you may do so within 30 days. Please refer to our refund policy page for instructions. Items must be unused in its original packaging to qualify for a return.

    • Do you provide a return label? No. GearVibes will not provide a return label to return merchandise. We also do not refund the shipping cost to return an item to us.

    • Is there a restocking fee? Yes. All items sold in our store have a restocking fee. Shipping fees are non-refundable as part of this policy.

    • What if I receive a defective item? If you can clearly see that the item is broken in its packaging, we are truly sorry! Please contact us (click here), tell us your order number and a description of the problem. We will take care of you and cover all costs of getting a new item delivered or simply process a full refund, whichever you prefer.